Returns Policy
What is the returns, exchange and refunds policy?
Subject to exceptions, Beta Valve Systems Ltd are happy to exchange or refund your purchase within 28 days of delivery. Refunds will be credited to the original payment card/paypal account. Please note, we are unable to offer exchanges if the unwanted goods are not returned in the same condition as they were purchased.
Unwanted goods must be returned in a fully resaleable condition. We reserve the right to refuse an exchange or refund if the returned goods are received by us in a used, damaged, incomplete, or otherwise unsaleable condition. The saleable or unsaleable condition will be established by us after our inspection of the item. A re-stocking charge may be applicable, and/or carriage not refunded (usually this is where the customer has ordered the wrong item).
How can I return items?
So that we may effectively process your return we kindly request that before any item/s are returned you contact us to request a returns number and send the returned goods with a completed copy of our returns form. Returns received without a completed Returns Form will be delayed in processing and the refund may be reduced by an admin fee.
Should you have any further queries with regards to your return please contact us on 01494 459 511 or email sales@betavalve.com.